And you want to register for T&TEC's automated credit card payment, here is what you should do:

1. Send your request to billingenquires@ttec.co.tt.

2. A T&TEC representative will respond to you outlining the requirements for registration.

3. You should send a copy of your (customer) valid photo identification (T&T Passport or National Identification card) and telephone contact.
   These can be Faxed - + 868 625 1756 or emailed to: cjohn@ttec.co.tt (Charlene John, Senior Commercial Officer) or jharris@ttec.co.tt (Jacqueline Harris, Credit Control Officer) at T&TEC's Commercial Department.

4. A T&TEC customer representative will call you to process your registration and get your credit card number, issuing bank and payment option for creating the contract.

5. The approved contract will be scanned and emailed to you (customer).

If you do not have either of these forms of identification and would like to use one from a foreign source, then such document must be notarized before sending to T&TEC.
It is important to include a contact telephone number as you may be called between the hours of 8:00 a.m. to 4:00 p.m. (GMT-4.00) for the purpose of completing the request form.

Where can I register for the automated bill payment service?
You can sign up at any of T&TEC’s 14 Service Centres.

How can I register for the service if I live overseas?
You may initiate the registration process by emailing your interest to billingenquiries@ttec.co.tt.

What documents will I need to register?
You will need your account number, your credit card and one valid photo ID (You will be required to sign a contract with T&TEC, authorising the Commission to deduct payments, as agreed.)

Which credit card can I use?
You can register any Visa or MasterCard credit card to be used with this service.

How can I be sure that my card information is secure?
T&TEC has implemented a system that will mask your credit card information as soon as it is entered on the system. Your card will be within your sight at all times during the registration process.

Will I be able to earn my card rewards if I use this service?
Yes you will, based on the reward programme you have with your bank.
How long is the contract for the automated bill payment service?
The contract is valid until the customer requests the termination of the contract or the T&TEC account becomes inactive.

Are there any penalties for breaking the contract/ can I opt out at any time?
There are no penalties for breaking the contract. The customer can opt out at any time.

How can I opt out of the service?
The customer will be required to visit a T&TEC Service Centre with a valid form of photo identification and complete the Automated Credit Card Payment Facility Cancellation Request Form.

How can I change which credit card I use for this service?
The customer will be required to visit a T&TEC Service Centre with a valid form of photo identification and request an update to the agreement. The current agreement will be cancelled and a new agreement created.

Can my credit card deduction ever be refused?
Your deduction cannot be refused unless you have reached your card limit at the time of deduction.

What happens if my credit card expires during the contract period?
The customer will be required to visit a Service Centre to have the expiry date updated or call the Interactive Voice Response System (IVR System) and select the option for updating the expiry date of the credit card.

Will I be disconnected if the deduction is not made on time?
If T&TEC is authorised to deduct the value of the bill in each instance, the customer will be exempted from disconnection if the deduction was not made on time.

What happens if the predetermined payment amount is more than my actual bill?
If the predetermined amount is more than the actual bill, a credit for the difference will accrue on the bill. You may request a refund for the credited amount, in writing.

Can I change the predetermined amount to be paid to the bill?
Yes, the customer can cancel the current agreement and create a new agreement with the revised figure